User manual CANON PIXMA IP5000 Quick Start Guide

[. . . ] Photo Printer Series Quick Start Guide Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Serial Number (located on the inside of the printer): Model Number (located on the front of the printer): Setup Software & User's Guide CD version number (USCD X. X) located on your CD-ROM: Purchase Date: Canon U. S. A. Internet -- www. canontechsupport. com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is our helpful tech support web site. In addition, the latest driver downloads, answers to frequently asked questions, product information, and "where to buy" instructions are found here. 2. Email Tech Support -- www. canontechsupport. com For individual attention to a special issue, try emailing our friendly technical engineers, specially trained to communicate quick, easy, and logical solutions to your inquiries within 24 hours. 3. [. . . ] in the background Installation does not start automatically when If the printer driver installation did not start automatically when you inserted the the Setup Software Setup Software & User's Guide CD-ROM into the CD-ROM drive: & User's Guide CD- 1. into the drive For non-Windows XP, open the My Computer window, and then double-click the CD-ROM icon. Double-click the CD-ROM icon on your desktop to start installation. Installation CDEnsure that there are no problems with the Setup Software & User's Guide CDROM is not working ROM. properly If there is any problem with the Setup Software & User's Guide CD-ROM, contact the Customer Care Center. Use Windows Explorer to ensure that the CD-ROM can be read. Ensure that the CD-ROM icon is displayed on the desktop. Unable to proceed beyond the Printer Port screen Cannot Install the Installation Printer Driver procedure not followed correctly Reinstall the printer driver. Carefully follow the procedures described in the Easy Setup Instructions and reinstall the driver. 66 Troubleshooting Print Quality is Poor or Contains Errors Problem Possible Cause Try This Check that the ink tanks are firmly seated in the Print Head and reseat them if necessary. Check that the correct ink tanks are installed and that they are in the correct order. Check to see if all the orange tape has been peeled off as shown in (1). If there remains a part of the orange tape as shown in (2), remove it thoroughly. Ink does not eject Ink tank is not seated properly/Printing is properly/Ink tank is Blurred/Colors are empty Wrong/White Streaks appear (1) (2) If ink tank is empty, replace the ink tank. See "Aligning the Print Head" on page 61. Print Head nozzles are Print the nozzle check pattern to check for uneven ink output. Follow the instructions packaged with your specialty media for loading and handling. Incorrect paper type On the Main tab of the printer driver, confirm that the Media Type selected matches the paper loaded. In the Print dialog box of the printer driver, select Quality & Media from the pop-up menu, and then confirm that the Media Type selected matches the paper loaded. Load one sheet at a time and remove each sheet as soon as it is printed. Glossy photo paper other than the Canon specialty media is used Print Quality is not set Be sure to set the Print Quality setting to High in Windows, or Fine in properly Macintosh. When you cannot choose the High setting or when the print quality does not improve, select Custom, click Set and then adjust the Quality bar for higher print quality. 1. Select Quality & Media from the pop-up menu and then click Detailed Setting. Drag the Print Quality slide bar to the Fine end. 67 Troubleshooting Problem Printed Paper Curls or Ink Blots Possible Cause Paper being used is too thin Color Intensity setting is too high Try This Use High Resolution Paper, Photo Paper Pro or other Canon specialty paper to print images that have high color saturation. Reduce the Intensity setting in the printer driver and try printing again. On the Main tab, select Manual for Color Adjustment, and then click Set. Drag the Intensity slide bar to set the intensity. Paper feed roller is dirty Back of Paper is Smudged Inside of the printer is dirty Paper feed roller is dirty Media is curled Clean the paper feed roller. See "Cleaning the Inside of the Printer" in the User's Guide. If media is curled, its print side may be smudged by touching the Print Head. [. . . ] 18 Printing with Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 R Recalling Driver Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Replacing an Ink Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [. . . ]