User manual LENOVO IDEAPAD S10-2

[. . . ] Lenovo IdeaPad S10-2 User Guide V1. 0 Notes · Before using this information and the product it supports, be sure to read Important safety information on page iii and Notices in Appendix E first. · Some instructions in this guide may assume that you are using Windows® XP. If you are using other Windows operating system, some operations may be slightly different. If you are using other operating systems, some operations may not apply to you, but it won't substantially affect your use of this computer. [. . . ] Microsoft Service Packs are the latest software source for Windows product updates. They are available by means of a Web download (connection charges may apply) or from a disc. For more specific information and links, go to the Microsoft Web site at http://www. microsoft. com. Lenovo offers Up and Running technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. 64 Appendix A. Getting help and service Getting help on the Web ----------------------------------------------------------The Lenovo Web site on the World Wide Web has up-to-date information about Lenovo computers and support. The address for the Lenovo home page is http://consumersupport. lenovo. com. You can find support information for your Lenovo IdeaPadTM computer at http://consumersupport. lenovo. com. Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your Lenovo computer even easier. Calling the customer support center -----------------------------------If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the customer support center. The following services are available during the warranty period: · Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem. · Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. 65 Appendix A. Getting help and service · Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware. The following items are not covered: · Replacement or use of parts not manufactured for or by Lenovo or non warranted parts · Identification of software problem sources · Configuration of BIOS as part of an installation or upgrade · Changes, modifications, or upgrades to device drivers · Installation and maintenance of network operating systems (NOS) · Installation and maintenance of application programs To determine if your Lenovo hardware product is under warranty and when the warranty expires, go to http://consumersupport. lenovo. com. Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service. 66 Appendix A. Getting help and service If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, and recorded information before you call. When calling for technical assistance, please have the following information available: · Machine Type and Model · Serial number of your computer and your proof of purchase · Description of the problem · Hardware and software configuration information for your system Note: For the latest list of customer support center telephone numbers and hours of operation, visit the Support Web site at http://consumersupport. lenovo. com. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. 67 Appendix A. Getting help and service Getting help around the world ---------------------------------------------If you travel with your computer or relocate it to a country where your Lenovo machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service. Service methods and procedures vary by country, and some services might not be available in all countries. [. . . ] These operations, however, only change the file allocation of the data; they do not delete the data itself. In other words, the data retrieval processing is disabled under an operating system such as Windows. Thus, it is sometimes possible to read the data by use of special software for data recovery. There is a risk that people of bad faith may read and misuse the critical data on hard disks for unexpected purposes. [. . . ]