User manual MOTOROLA SB4200

[. . . ] SB4200 User Guide High-Speed Access to the Internet SURFboard Cable Modem R Declaration of Conformity We, Motorola, Inc. Broadband Communications Sector 6450 Sequence Drive San Diego, CA, U. S. A. declare under our sole responsibility that the SURFboard Cable Modem Model SB4200i to which the declaration relates is in conformity with the following standards: EN55022 CISPR 22 EN55024 CISPR 24 EN60950 IEC950 : 1991 + A1 : 1992 + A2 : 1993 + A3 : 1995 + A4 : 1996 following the provisions of the Directive(s) of the Council of the European Union: EMC Directive 89/336/EEC Low Voltage Directive 73/23/EEC Caution This product was qualified under test conditions that included the use of the supplied cable between system components. To be in compliance with regulations, the user must use this cable and install it properly. [. . . ] To renew your IP address: 1 2 Type ipconfig /renew and then press ENTER. If a valid IP address is displayed, then Internet access should be available. Type exit and then press ENTER to return to Windows. If after performing this procedure your computer does not access the Internet, call your service provider. They will assist in your configuration. Home Print X Exit 32 Introduction Before You Begin Installation Configuration Troubleshooting Legal Cabling for Multiple Users Service provider TV cable SB4200 Standard Ethernet cable Ethernet hub Standard Ethernet cable Computer Your service provider must configure your modem for multiple user service. It can easily serve as a gateway to the Internet for up to 32 users. Ethernet Multiple users must be connected to an Ethernet hub, which should be attached to the SB4200. Caution Do not connect both the Ethernet and USB cables to the same computer. Computer Computer Multiple computers cannot be connected to the SB4200 through the USB port. Home Print X Exit 33 Introduction Before You Begin Installation Configuration Troubleshooting Legal Cabling for Multiple Users Service provider TV cable SB4200 USB Computer Ethernet Computer Multiple user configurations can include Ethernet and USB connections. Ethernet and USB For two users on individual computers, connect the USB and Ethernet ports directly to the SB4200. Service provider TV cable SB4200 USB Computer Ethernet Multiple users are supported with a single user attached to the USB port and the remaining (up to 31) users connected to the Ethernet hub. Caution Do not connect both the Ethernet and USB cables to the same computer. HUB Computer Computer Computer Home Print X Exit 34 Introduction Before You Begin Installation Configuration Troubleshooting Legal Troubleshooting This information helps you solve a problem quickly. Before calling your service provider, try pressing the reset button on the rear panel. Your service provider may need to know the status of the front-panel lights. Problem Green POWER light is off Possible Solutions ! Check that the power cord is properly plugged into the wall outlet and the rear panel of the SB4200. ! Home Print X Exit 35 Introduction Before You Begin Installation Configuration Troubleshooting Legal Troubleshooting Problem Cannot send or receive data Possible Solutions ! Check the lights on the front panel. If the first light that is off is: Light Receive Send Online Power ! Turns off under the following error condition(s): During startup, the receive channel is not acquired. The modem may be in standby mode, press the Standby button. If all lights are off except the Standby LED, the cable modem is in Standby mode and you need to press the Standby button to reconnect to your Internet service. Check that your TV is working if you have cable, and that you have a clear TV picture. If you are not receiving your regular TV channels, your data service will not function. 36 ! Home Print X Exit Introduction Before You Begin Installation Configuration Troubleshooting Legal Troubleshooting Problem Cannot send or receive data (cont'd) Possible Solutions !! Check the coaxial cable at the modem and wall outlet and hand-tighten if necessary. Check the IP address (follow the steps in "Verifying Your IP Address" on page 30); call your service provider if you need an IP address. Check that the USB or Ethernet cable is attached at the modem and your computer. Remove the USB driver using the instructions for a Windows 98 or Windows 2000/Windows Me computer that appear on the following pages. ! ! Cannot view User Guide CD video ! Operating System problems related to unsuccessful installation of the SB4200 USB driver Home Print X Exit 37 Introduction Before You Begin Installation Configuration Troubleshooting Legal Removing the SB4200 Device Listing from Windows 98 1 2 On your Windows Desktop, right-click the Network Neighborhood icon and select Properties. Select Motorola SurfBoard USB Cable Modem SB4200, as illustrated in the lower window. This procedure does not remove the USB driver from your system, it only removes the device listing from your system. Home Print X Exit 38 Introduction Before You Begin Installation Configuration Troubleshooting Legal Removing the SB4200 Device Listing from Windows 98 3 4 5 Click Remove and the Network Dialogue window no longer displays Motorola SurfBoard USB Cable Modem in the list. Click No and go to "Removing the USB Driver from Windows 98" on the next page. Home Print X Exit 39 Introduction Before You Begin Installation Configuration Troubleshooting Legal Removing the USB Driver from Windows 98 You now need to start Windows Explorer. The Exploring window is displayed as shown on the left. 1 2 Be sure that the USB cable has been removed from your PC or SB4200 cable modem. [. . . ] The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Cable Modem or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola's rights under United States copyright law. This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. [. . . ]