User manual MOTOROLA SURFBOARD PCI INTERNAL CABLE MODEM SB4000

[. . . ] SURFboard SB4000 User Guide High-Speed Access to the Internet TM SURFboard Cable Modem R Regulatory Information Federal Communications Commission Radio and Television Interface Statement for a Class 'B' Device. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in the residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. [. . . ] Click I Agree on the Diagnostic Software License Agreement window and then I Agree again. Select Program Folder and then click Next 4 5 The Diagnostic program loads and guides you through the steps of viewing the operational status screens. Home Print X Exit 20 Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal Operational Data Information about the current operation status of the SB4000 is found under the Operational Data windows. There are three tabs: Operational Information, Operational Status, Operational Statistics. They contain information on hardware and software, current system status, and cable modem operating statistics. Operational Information This screen provides IP and Mac addresses, software and hardware versions, and the cable modem serial number. Home Print X Exit 21 Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal Operational Status This screen provides the current operational status of the SB4000. This information is helpful for your cable service provider when diagnosing operating problems. Home Print X Exit 22 Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal Operational Statistics This screen displays the last time the SB4000 was restarted - soft reset or hard reset. The cable modem status lights (top to bottom) indicate: Red Yellow Green Failure to register; check event log. Registered and operational. Home Print X Exit 23 Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal Troubleshooting This information helps you to solve a problem quickly. If you continue to experience difficulties, refer to the SB4000 Diagnostics and call your cable service provider. The Problem Cannot receive or send data Possible Solution ! If you subscribe to cable TV, check that you are receiving your regular TV channels, and that they are clear. Check that the coaxial cable is securely connected to the cable modem and wall outlet. Check the IP address following the steps in Verifying Your IP Address. Call your cable service provider if you do not have an IP address or if your IP address is: - 192. 168. 100. 11 - 169. 254. 0. 0 !! Cannot view User Guide CD video ! Check that Acrobat Reader 4. 0 is installed and selected. Home Print X Exit 24 Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal The Problem Cannot contact your Internet service PC failed to detect a cable modem Possible Solution ! Windows may generate a temporary IP address: 192. 168. 100. 11. After re-installing your PCI driver and your PC still fails to detect it, call your cable service provider or PC manufacturer. This indicates the cable modem has not registered with the cable service provider. This indicates the cable modem has failed to register with the cable service provider. Call your cable service provider. ! ! Yellow light on the Diagnostic Operational Statistics screen is on Red light on the Diagnostic Operational Statistics screen is on ! ! Home Print X Exit 25 Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal Contact Us For technical support of your cable modem, or questions regarding your Internet service or connection, please call your cable service provider. For Motorola consumer cable products, education, and support: http://www. motorola. com/broadband Home Print X Exit 26 Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal Glossary Coaxial cable (coax) A type of wire that consists of a center wire surrounded by insulation and then a grounded shield of braided wire. The coaxial cable is the primary type of cabling used by the cable television industry and is also widely used for computer networks. The Data-Over-Cable Service Interface Specifications defines interface standards for cable modems and supporting equipment. An opening in a computer where a circuit board can be inserted to add new capabilities to the computer. Half-size slots are also called 8-bit slots, and full-size slots are called 16-bit slots. PCI expansions slots are always full-size and connect directly to the PCI bus. [. . . ] This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License. Motorola BCS is not responsible for any third party software provided as a bundled application, or otherwise, with the Software. iii Introduction Get Started Installation Diagnostics Troubleshooting Glossary/FAQ Legal U. S. GOVERNMENT RESTRICTED RIGHTS The Software, Product and documentation is provided with RESTRICTED RIGHTS. [. . . ]