User manual SUPERMICRO SUPER 370DEI

[. . . ] SUPER SUPER 370DE6 SUPER 370DER SUPER 370DEI ® USER'S MANUAL Revision 2. 0 The information in this User's Manual has been carefully reviewed and is believed to be accurate. The vendor assumes no responsibility for any inaccuracies that may be contained in this document, makes no commitment to update or to keep current the information in this manual, or to notify any person or organization of the updates. Please Note: For the most up-to-date version of this manual, please see our web site at www. supermicro. com. SUPERMICRO COMPUTER reserves the right to make changes to the product described in this manual at any time and without notice. This product, including software, if any, and documentation may not, in whole or in part, be copied, photocopied, reproduced, translated or reduced to any medium or machine without prior written consent. IN NO EVENT WILL SUPERMICRO COMPUTER BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR INABILITY TO USE THIS PRODUCT OR DOCUMENTATION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. [. . . ] Make sure no short circuits exist between the motherboard and the chassis. If the power is on but you have no video, remove all the add-on cards and cables. Refer to Appendix A for details on beep codes. 3-1 SUPER 370DE6/370DER/370DEI User's Manual NOTE If you are a system integrator, VAR or OEM, a POST diagnostics card is recommended. Determine if different speeds of DIMMs have been installed and verify that the BIOS setup is configured for the fastest speed of RAM used. It is recommended to use the same RAM speed for all DIMMs in the system. Make sure you are using PC133 or PC100 compliant, registered ECC, SDRAM. Check for bad DIMM modules or slots by swapping a single module between two slots and noting the results. Check the power supply voltage 115V/230V switch. Troubleshooting Losing the System's Setup Configuration 1. A poor quality power supply may cause the system to lose the CMOS setup information. If the above steps do not fix the Setup Configuration problem, contact your vendor for repairs. 3-2 Technical Support Procedures Before contacting Technical Support, please take the following steps. Also, note that as a motherboard manufacturer, Super Micro does not sell directly to end-users, so it is best to first check with your distributor or reseller for troubleshooting services. They should know of any possible problem(s) with the specific system configuration that was sold to you. Please go through the `Troubleshooting Procedures' and 'Frequently Asked Question' (FAQ) sections in this chapter or see the FAQs on our 3-2 Chapter 3: Troubleshooting web site (http://www. supermicro. com/techsupport. htm) before contacting Technical Support. BIOS upgrades can be downloaded from our web site at http://www. supermicro. com/techsupport/download. htm. Note: Not all BIOS can be flashed depending on the modifications to the boot block code. 3. If you still cannot resolve the problem, include the following information when contacting Super Micro for technical support: · Motherboard model and PCB revision number · BIOS release date/version (this can be seen on the initial display when your system first boots up) ·System configuration An example of a Technical Support form is on our web site at 4. Distributors: For immediate assistance, please have your account number ready when placing a call to our technical support department. We can be reached by e-mail at support@supermicro. com or by fax at: (408) 503-8000, option 2. Troubleshooting http://www. supermicro. com/techsupport/contact_support. htm. 3-3 Frequently Asked Questions Question: What are the various types of memory that the 370DE6/ 370DER motherboard can support?Answer: The370DE6/370DER/370DEI has four DIMM slots that support 168pin, registered ECC DIMMs ECC only. PC133 and PC100 memory are both fully supported at their respective speeds. Important: The memory employs a two-way interleaving scheme, which requires you to install memory modules in pairs (-first in the two slots of Bank0, and then, in both slots of Bank1, if needed. ) Question: How do I update my BIOS?Answer: It is recommended that you do not upgrade your BIOS if you are experiencing no problems with your system. Updated BIOS files are located on our web site at http://www. supermicro. com. [. . . ] Starting the DMA and interrupt controller test next. B-5 APPENDIX B SUPER 370DE6/370DER/370DEI User's Manual Checkpoint Code Description 60h The DMA page register test passed. 83h The command byte was written and global data initialization has completed. Displaying a soft error and checking for a password or bypassing WINBIOS Setup next. Uncompressing the WINBIOS Setup code and executing the AMIBIOS Setup or WINBIOS Setup utility next. [. . . ]