User manual VISIONEER PAPERPORT MX

[. . . ] . 40 If You Have a PaperPort Vx Scanner or an HP 4p, 4c, or 4s Scanner . . 43 s ble nt Ta onte C of CHAPTER 1 Welcome Congratulations on your purchase of the PaperPort mx scanner, a desktop scanner with which you can quickly scan paper documents and get electronic images of those documents on your computer. The PaperPort scanner comes with Visioneer's award-winning software that you can use to annotate, organize, and find scanned items. With the document communication features, you can send scanned items electronically using links to other applications, such as electronic fax, electronic mail (e-mail), and word processing applications, without leaving PaperPort. [. . . ] Then, at the DOS prompt, change to the Windows\System directory (usually at C:\WINDOWS) by typing CD\WINDOWS\SYSTEM, press Enter, type PPUPDATE, and press Enter. Run Windows again, and you will see the PaperPort Port Selection dialog box. The PaperPort software requires at least 8 MB of available disk space when it is installed. If you need more space, try deleting unnecessary files or archiving older data to floppy disks or some other medium. 25 s ble nt Ta onte C of 26 APPENDIX A: TROUBLESHOOTING PAPERPORT SCANNER NOT FOUND Scanner not found during initial installation. Your scanner was not found at the same port that was used during last Windows session. Although you selected a port that is installed on your computer, the scanner cannot communicate with your computer. Be sure that the scanner is plugged in, that you have connected the cable to a port on the back of your computer, and that you have selected the correct port. If you are sure that you selected the correct port, remove the power cord from the back of PaperPort and then reinsert it. If you encounter a problem, fix it, and then click the PaperPort Find Scanner button again. s You may have plugged the scanner power supply into a dead outlet or power strip. The scanner may not be working. s s If you hear the start-up hum, then the scanner is receiving power and has passed the self-test. If the PaperPort software does not find the port, check for the following: s The ribbon cable inside the computer could be loose or disconnected. This cable connects the port card with the DB9 or DB25 connector on the back of the computer. If you have experience working with your computer's hardware, make sure that the cable is secure. An internal modem can be set to act as this port, thus disabling the external port. You may be able to correct this problem by reconfiguring the port (using its documentation); otherwise, contact your computer dealer for assistance. s PAPERPORT SCANNER NOT FOUND 27 s ble nt Ta onte C of s An internal remote device adapter (IRDA), common in laptop computers, might be set to act as this COM port causing it to be disabled. See your laptop computer's owner's manual for information about how to disable the IRDA and re-enable the external COM port. Refer to your computer owner's manual for the steps to determine if the port is enabled. To see the address that Windows 3. 1 sets for the COM port, open the Control Panel, select Ports and then Settings. To see the address that Windows 95 sets for the COM port, open the Control Panel, select System, then Device Manager, and Ports (COM & LPT). Note the COM port address, and then compare it with the hardware address. You can find the hardware address for Windows 3. 1 using its Microsoft System Diagnostics (MSD) program. Click OK to continue, then select COM Ports to see the hardware addresses. [. . . ] Using Windows Explorer (Windows 95) or File Manager (Windows 3. 1 or 3. 11), open the directory named PAPRPORT, and then open the DATA directory. The DESKTOP directory contains your scanned data items. 39 s ble nt Ta onte C of 40 APPENDIX C: UPGRADING YOUR SOFTWARE 3. Copy the DESKTOP directory to the temporary directory you created in Step 1. IF YOU HAVE A PAPERPORT VX SCANNER OR AN HP 4P, 4C, OR 4S SCANNER If your computer is running Windows 95 or Windows NT, you must install the PaperPort 4. 0 Software. If your computer is running Windows 3. 1 or 3. 11, you must install the PaperPort 3. 6 Software. [. . . ]