User manual XEROX DOCUPRINT 115 PRINTERACT REMOTE SERVICES

[. . . ] Xerox FreeFlow Print Server PrInteract Remote Services Versions 60. xx User Guide 701P47393 September 2007 Prepared by: Xerox Corporation Global Knowledge and Language Services 800 Phillips Road 218-01A Webster, New York 14580 ©2007 by Xerox Corporation. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as icons, screen displays, looks, etc. XEROX® and all Xerox product names mentioned in this publication are trademarks of XEROX CORPORATION. One or more of the fonts listed within this document may be a registered trademark of Morisawa & Company, Ltd. [. . . ] Use this chat window for an instant, text based conversation with Xerox Support. If Xerox Support wants to view your desktop, you will receive a Invite Observe or Invite Control request in the chat window. · If Xerox Support needs to control your mouse and desktop, you will receive a Invite Control message. Invite Control enables Xerox Support to direct you to specific screen or menu locations or to directly resolve operational issues. · If Xerox Support wants to share your desktop with viewonly rights, you will receive an Invite Observe message. Invite Observe enables Xerox Support to remotely present training demonstrations. Email Contact When you want to communicate with Xerox Support without enabling desktop sharing, you may send Xerox an email message from the Remote Services Home page. Click [Contact Information] to view the information; Customer Address, FreeFlow Print Server Version, Print Engine Serial Number, Host ID, and IP Address. Then click [Contact Xerox] to open an automatically addressed email message you can send to Xerox Support. Or, if you want to close the message window without sending the message, click [Close Window]. 12 User Guide 5 How does Xerox ensure quality support? To ensure and maintain optimum operability of your print environment, Xerox Support may ask you to perform a specific task or action. Each time Xerox sends you a Support Request, a link to download the request is placed on the Home page. Support Requests you accept are downloaded to your system where Xerox Support can connect to your system and execute the request. Different types of Support Requests that you may receive are: · · · · · · · · · · · · Remote Monitoring (RM) Data Capture & Transfer Update Attributes Execute Script Download and Execute Script Software Updates Support Request ID­identifies the tracking number assigned. Status­indicates whether you have accepted, completed, or rejected the request. To accept and install an update, click the desired row and click the [Accept] button. To reject an update and remove a support request from the available list, click the desired row and click the [Reject] button. A rejected update may be accepted at a later time. Information included on the Support Requests page includes: To accept or reject a request, perform the following: By default, Remote Services checks for new Support Requests on startup, and then every 15 minutes. To manually check the Xerox Support Server for new Support Requests, click the [Get New] button. To refresh the display to include Support Requests that have just arrived, click the [Refresh Table] button. under the Refresh column. User Guide 13 How does Xerox ensure quality support? Remote Monitoring (RM) Remote Monitoring is a timer-based script that automatically captures and transmits machine data to Xerox Support. Collected machine data is transmitted to Xerox Support at regular intervals. When you receive a Remote Monitoring Support Request, you only need to accept the request once. The scheduled data collection and transfer will then occur automatically. [. . . ] The table entries are displayed by Capture Date, which indicates the date of the attempted file transfer. The Status column indicates the progress of the file transmission as either Transferred, Not Transferred, Canceled, or Transmission Error. Delete files by performing one of the following: User Guide 21 How are problems identified and reported? · · To delete a single file highlight the row and click Delete. To delete all files listed in the table, click Delete All. 22 User Guide 7 Can I automatically submit meter readings? Remote Services includes the feature, MeterAssistant. [. . . ]