User manual GATEWAY M520

[. . . ] 22 23 25 26 27 27 28 29 30 31 32 34 36 37 39 www. gateway. com i 4 Using Drives and Ports . . www. gateway. com 106 106 107 111 111 111 112 115 124 125 125 iii Sharing drives and printers . 151 iv www. gateway. com Chapter 1 @ptyrÁApw Using the Gateway Web site Using Help and Support Using Your Computer guide Using online help 1 Thank you for purchasing our notebook! You've made an excellent decision choosing Gateway. We're sure that you'll be pleased with the outstanding quality, reliability, and performance of your new notebook. [. . . ] Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help and Support For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search box , then click the arrow. 90 www. gateway. com You see an "Unable to locate host" message and are unable to browse the Internet This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. Connecting to a Web site takes too long Many factors can affect Internet performance: The condition of the telephone lines in your residence or at your local telephone service The condition of the Internet computers to which you connect and the number of users accessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your notebook People are sending you e-mail messages, but you have not received any mail Click the receive button in your e-mail program. Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The external keyboard does not work Make sure that the keyboard cable is plugged in correctly. Clean the keyboard by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. Try a keyboard that you know works to make sure that the keyboard port works. www. gateway. com 91 If you spilled liquid in the keyboard, turn off your notebook and unplug the keyboard. If the keyboard does not work after it dries, you may need to replace it. A keyboard character keeps repeating or you see a "Keyboard stuck" or "Key failure" error message Make sure that nothing is resting on the keyboard. Press each key to loosen a key that might be stuck, then restart your notebook. You are pressing a letter key and a number appears on the screen The numeric keypad is turned on. See "System key combinations" on page 32 for instructions on turning off your numeric keypad. Memory You see a "Memory error" message Make sure that the memory module is inserted correctly in the memory bay slot. For more information, see "Adding or replacing memory" on page 68. Use a third-party diagnostic program to help determine if the memory module is failing. You see a "Not enough memory" error message Close all programs, then restart your notebook. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letters for the memory card slots do not appear in the My Computer window Reboot your notebook. www. gateway. com 92 Modem (dial-up) Your modem does not dial or does not connect Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See "Back" on page 13 to make sure that the connections have been made correctly. Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone. Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. To check the dialing properties: 1 2 3 4 Click Start, then click Control Panel. If your Control Panel is in Category View, click Printers and Other Hardware. Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules tab. [. . . ] Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Users should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself. [. . . ]